49. Under the Distance sales  contract, any Customer who has the quality of an User may cancel the contract in a non-infringing commercial manner without specifying objective reason for claim within 14 calendar days from the date of receipt of the goods. Consumer has another 14 days starting from the day of the withdrawal communication, to send the goods back. Return shipping costs are a liability and responsibility of the Customer. “WOW Tea” will not accept goods shipped via cash on delivery payment method. 

50. Other grounds for termination of the Distance sales contract by the Customer are:

50. 1. Defective packaging – The Customer may request a replacement of the goods if they find that it is in poor commercial appearance. In this case, the cost of returning the product shall be borne by the Seller. If upon receipt of the goods by the Customer and within 24 hours, the Customer does not contact “WOW Tea” in writing or by telephone to establish the damage to the products concerned, they are considered to have been received in good commercial form. In this case “WOW Tea” is not obliged to replace the respective products.

50. 2. Mixed product on delivery. If the Customer finds that the product delivered by the courier is different from the one they ordered, they can return it to courier to send them the correct one. Shipping costs are covered by the Seller.

51. The Customer is obliged to inform the Seller of their intention to return the goods purchased or to withdraw from the Distance sales contract by stating their decision unambiguously by written communication via email within the specified time limit. To exercise their right of withdrawal, the Customer must use the Right of Withdrawal Form. Failure to comply with the 14-day product return period or if the product is returned without the Customer notifying the Seller, the latter is not obliged to reimburse the amounts paid by the Customer.

52. If a problem with the purchased goods occurs the Customer may contact the Seller by email address: [email protected].
The estimated response time is within 24 to 48 hours (excluding weekends).

53. Goods shall be returned to the warehouse of “WOW Tea”: Company: MLV-Fulfillment, c/o WOW TEA, Address: Am Bocherich 4, 57271 Hilchenbach, Germany, Phone: 004917642755694 for “WOW Tea” with the option to review and examine the status of the products in order to establish the compliance with the terms for return.

54. In the event that the Customer exercises their right to withdraw from the Distance sales contract, “WOW Tea” shall refund the amounts paid in full not later than 14 calendar days from the date on which the item was accepted back into the “WOW Tea” warehouse. The cost of returning the goods is deducted from the amount that the Consumer has paid in accordance with the contract, except in case the Customer has returned the goods on their own account and has informed the supplier.

54.1. – If the client no longer wishes his order, he/she has to return the goods on their account to ATOP LLC. The customer then should provide ATOP LLC with a tracking number. When ATOP LLC has made sure the goods are sent back to the warehouse and the package is not harmed, it has the responsibility to refund the money to the client in 14 calendar days.

55. The Seller has the right to delay the recovery of the amount until the receipt of the sold goods and is not responsible for items which are not delivered to his warehouse.

56. The recovery of the sum is carried out by bank transfer to the account referred to in the Return form which can be downloaded HERE. If the payment is made by bank card or PayPal, the amount in returned to the card or account from which the payment is made.

57. If the Customer exercises their Right of withdrawal from the Distance sales contract, they must deliver the goods back to “WOW Tea” without undue delay and no later than 14 days from the date the user announces their decision to withdraw from the contract. The deadline is considered to be met if the user submits information for their decision to “WOW Tea” in writing before the expiry of the 14-day time limit.

58.The replacement period, due to a technical malfunction or breakage, of glass bottles and infusers is 15 calendar days from the day of acceptance of the goods by the Customer. The customer is obligated to provide evidence (photo or video) of the technical malfunction or breakage they reported.  After this period, “WOW Tea” has the right to refuse the return or replacement of these products. WOW TEA bottles and limited cups are NOT dishwasher safe. ATOP Ltd. Is not responsible for damage to products after washing in a dishwasher.

59. When exercising the Right of withdrawal from the Distance sales contract, the Customer is obliged to keep the goods received from the supplier, their quality intact and in safety upto their return.

60. In case the goods ordered and pre-paid by the Customer cannot be delivered by the Seller, the latter will inform the Customer about this and refund the amount paid within 14 days from the date on which the Seller ascertains this fact or from the date on which the Customer expresses their wish to terminate the contract.

61. Conditions for return or exchange:

61. 1. The Customer must notify the Seller in writing by email with a completed return form. In case of a problem with the products, the customer must provide photos or video material.

61. 2. All goods have to be in the same condition as when delivered, without damages, in impeccable commercial appearance and full kit. The packaging should be intact, not broken, scratched or damaged;

61. 3. If the product has been accompanied with a gift, the same should be returned;

61.4. – Under the Distance sales contract, any Customer who has the quality of a User may cancel the contract in a non-infringing commercial manner without specifying objective reason for claim within 14 calendar days from the date of receipt of the goods. Return shipping costs are a liability and responsibility of the Customer. ATOP LLC will not accept goods shipped via cash on delivery payment method.

61.5. – If the client wants to return product which was bought as part of a PROMO bundle – the regular price of the remaining products (or bundle price, if there is an active promo bundle with the same products) will be charged to the customer (delivery charge will also be added if the order price is less than the required minimum for free shipping). The difference in the amount paid by the customer and the amended order price will be refunded up to 14 days after the customer returns the product.

62. If the product is returned in an open/used state and cannot be sold as new, the Seller reserves the right to refuse the return of the amount paid by the Customer upon the placement of the order, as well as the subsequent costs of the return of the product.